We are looking for a driven Digital Account Manager, with 6 months - 2 years of experience in the digital industry, who's looking to be a big part of growing Europe’s #1 rated digital marketing agency for eCommerce and retail brands.

You’ll be a confident speaker, supremely organised and have a strong attention to detail.

If the above sounds like you, and you consider yourself truly passionate about helping clients reach their goals, keep reading...


"Why Reload?"

  • To put it simply, we’re in business to create growth opportunities. Empowering Reloaders to experience career firsts and our brands to hit digital firsts, year after year.
  • We only hire people who will add to our team; individuals who are driven, passionate, keen to collaborate and will work hard everyday to grow professionally and to improve what we’re doing for our clients.
  • We aim to be the agency of choice for eCommerce and retail brands. This gives you the chance to become a true expert in a niche industry, deepening your knowledge and skills in eCommerce, retail & how to grow consumer brands.
  • As an independent agency, our London team of 12 is like a family. We actually enjoy work (yes, that's not a joke) as we're working in a fun & dynamic environment, collaborating with each other across the same clients, projects and campaigns, meaning we get to know each other extremely well.
  • Unlike most other agencies of our size, we’re also backed by 80 Reloaders across the world, with international offices and a global client base. You’ll have the opportunity to work on large brands, collaborate with our international teams and (post-Covid) travel to and work from our global offices.

We believe that not all agencies are created equal. Don't just take my word for it, look at what actual employees say about the company… https://www.glassdoor.co.uk/Reviews/Reload-Digital-Reviews-E2426960.htm


"Okay, I'm hooked, but what's actually the role?"

In this role you will be:

  • At ease dealing with a high-pressure environment, juggling 10+ clients and resilient to hitting immediate deadlines. Be able to easily manage your own workload and hit deadlines comfortably.
  • Showcasing your strong project management and organisation skills, especially when spilling multiple plates at once. You’ll be able to use these skills to coordinate internal teams and external clients & partners.
  • Able to think strategically about what’s going to grow eCommerce brands with an awareness of how different channels & tactics work together and perform
  • Confident using data to measure performance with expertise using Google Analytics and other digital marketing platforms
  • Demonstrating a close attention-to-detail, whether that’s avoiding typos in emails/reports, to being able to ensure nothing is missed for a client.
  • Extremely confident when talking to clients and collaborating with internal team-members, able to present in front of a group of people whether in person or over a virtual call.
  • Utilising your strong understanding of digital marketing. You'll have a theoretical background (i.e A Levels and a university degree or similar) and understanding of marketing, consumer behaviour and advertising.
  • Working with a range of clients from global ecommerce retailers and brands, down to new start-ups who are trying to carve their share of the market. Because of the variety, no day is the same.
  • Able to show a passion for staying on top of the latest digital marketing strategies, tactics & trends. Being able to drop-in up-to-date examples of ad campaigns, good creative etc...


"What will my first 6 months look like?"

Busy. We throw people ‘in the deep end’, you’ll be on clients straight away and we expect people to rise to the challenge and make the most of the opportunity.

Alongside this, you’ll be provided with a comprehensive induction program, including but going beyond just client service, and focusing on developing your marketing and strategic skills outside of this.


"And what about my progression after that?"

The learning curve is quick and Reloaders who started a few years ago are now leading strategic whiteboard sessions with clients, as if they've been in the industry for a decade!

If you show the drive, passion and willingness to develop, opportunities to progress will present themselves along the way, whether in London or one of our global offices.

This role has the potential to develop into a coaching and training role, where you'll be mentoring the team, as well as mapping out Reload's overarching strategy to client strategy. There will also be opportunities for you to develop into a Senior, and then Team Lead position.

We always look after our own. All of our senior positions across the global business are taken by people who started their career at Reload. Our CEO started as a Business Consultant 8 years ago, while our GM in London began his Reload career as an Account Manager 5 years ago.


"Any other perks?"

In addition to a competitive salary and all the regular benefits, once past 6 month probation we offer:

  • Between £300-£1,500 annual PD budget based on your seniority.
  • A phone contract and new iPhone/android.
  • Regular attendance at industry conferences & events to develop your skills.
  • Opportunity to apply to win an international trip to a digital conference or to work in one of our international offices paid for by the company.
  • Company & government-funded pension scheme.
  • 20 days holiday, 2 MIND days per year to support mental health and your birthday off!
  • Cycle2Work scheme


To apply for a role at Reload, please send your CV and make sure to include a cover letter in your application. A successful cover letter will include clear and concise answers to these questions:

  • What is it about this job which you’re interested in?
  • Why do you think you would be great for our company?
  • Why are you passionate about client service?
  • Which digital marketing campaign or project which you were involved in are you most proud of?